Write a Review. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. (Opt out at any time). And ICYMI, you dont have to be a student to book on StudentUniverse! It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. That depends on the airline policy. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. We strive to make sure your travel arrangements are satisfactory. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Well be with you within a few days. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. . Most airline tickets do allow changes for a fee, plus any difference in fare. Frequently Asked Questions | StudentUniverse FAQ Please confirm which airline your credit is with by visiting My Wallet. It was officially launched in 2000 and remains a privately-held company. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. Enjoy the discount! Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Yes! StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Please be aware that overseas safety and hygiene standards are often lower than in the UK. A refund must never exceed the original payment amount. We will advise you of the carrier operating each flight in your itinerary. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. On the checkout page you can enter the details of the card you will be using. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. All prices are subject to availability and can be withdrawn or varied without notice. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. One-way fares to non-US destinations can require special visas. However, some countries (Iceland, Greece, etc.) accounting for a significant proportion of the package. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. Some countries also require a machine-readable passport and/or unstamped available pages. Please ensure you read the credit details and then give us a call when youre ready to book. Your order constitutes an offer to buy a product. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. All refunds will be delayed until the situation stabilises. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Change rules and fees can vary tremendously. Please note that for all air bookings a service fee of up to 16 will apply. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. All rights reserved. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. accommodation (c) vehicle rental or (d) other tourist services I have questions about baggage. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Coronavirus Airline Policies - StudentUniverse The credit is a one-time use, not like a gift card where you can use it for multiple things. How much can I bring? The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse Without this, you can be denied boarding. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Transport and accommodation providers have differing cancellation policies and rules. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. StudentUniverse empowers young adults to experience the world with discount travel. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We advise you also to print the on screen confirmation. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. Airlines can change the price of airfare very frequently based on a multitude of factors. If you require your confirmation email to be resent please contact us. Log in (or join) to see if you are eligible. The lead-named traveller must provide written notification. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Final payment is due 60 days prior to the tour start date. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. All orders are subject to acceptance by us acting on behalf of the provider. payment or sold at an inclusive or total price: (a) transport (b) These policies and rules are binding on you, so be sure to review them before purchase. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. If your airline does appear to . If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. These include: In these instances, you would need to contact us for help completing your booking. There are also plenty of travel deals available to all young people (18-25 year-olds). We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Alternatively you can ask us for copies. :). This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. How much can I bring? Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. You agree that you are bound by such additional terms and conditions. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully.