6. Often this deadline is calculated from the post mark on the notice. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. Fourth request I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Delivered 8/6/22 @ 10:05 am For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. And despite months of protests, she. Ritba dispute form: Fill out & sign online | DocHub As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. . An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. Cancel the bill that I received. Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. As a ZipCash customer, you can review account details and Notices, download transactions, make a payment, dispute a previous Notice and monitor the status of a dispute by clicking on the login button below. By phone: (800) 916-8800. Is this your company? NBC 5 Responds is committed to researching your concerns and recovering your money. The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. Call the customer service center. How can I avoid tolls like this in the future? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Allinahealth.Org Bill Pay & Customer Service, Waste Connections Vancouver, Wa Bill Pay & Customer Service, How to Pay Nashville Electric Service Bill, How To Pay Peopleready Bill & Understanding Your Staffing Companys Bill Rate, Sleepys Credit Card Payment & Customer Service, How to Pay Bowling GreenState University Bill, How To Pay Your Dominion Energy Bill Money Services. Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. Mail the dispute form with your letter to: TransUnion LLC. A fair and reasonable fee. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. Board of Directors -@email This article has been viewed 121,648 times. No eat for me. W. Desired outcome: Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further. Mi cuenta; Carrito; Finalizar compra; Mi cuenta; Carrito; Finalizar compra; Contacto In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. 6. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. See the project details, companies on the projects, and payment events on Levelset How to Pay Texas Tolls: 14 Steps (with Pictures) - wikiHow Issues reported will be taken seriously, and all reports will be examined and investigated. Which is the best romantic novel by an Indian author? Reimburse me any Texas charges. Share your photos and videos with others to prove the truth of your words. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. This crazy the billing period stated was between 12/25/2022 to Can you believe this. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. NTTA offers a cheaper way out for toll scofflaws - Dallas News My balance on my account is $40 as of 9/26/22. NTTA - complaintboard.com Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. NTTA is a foreign-owned company. I've heard of highway robbery but not from a "legal" entity. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. Ive never dealt with this before and Im not sure what my options are if any. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. Keep in mind that you're still liable for the violation even if someone else was driving your car. Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). NTTAs efforts are overseen by a nine-member Board of Directors. You don't know the difference between chargebacks and refunds. That is a 25 mile stretch. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. If you receive a violation notice in the mail, it's important to act as quickly as possible to check its legitimacy since you have a limited time to dispute it before additional charges start mounting. Although violations typically are mailed to the address on file with the DMV at the time the violation occurs, if you recently sold the car, the DMV information may not have been updated yet. NTTA sent me a bill in June. You requested a refund, but it took longer than expected. 01. However, not paying tolls means you can get charged with a criminal misdemeanor. The North Texas Transportation Authority (NTTA) maintains the operation of toll roads in North Texas. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. I received a letter from a collections agency (Professional Account Juneteenth - June 17 & 19 I asked why would they do that? As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Disputing a Transaction: How to Fight Unfair Charges How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 Ripoff Report on: NTTA - Ntta north texas tollway authority billing scam mailing. Texas toll calculators and current toll information. - Turnpike Info Medial Marijuana Recommendations. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. TxDOT currently operates approximately 253 centerline miles of toll roads in the Austin (Central Texas Turnpike System), Houston (Grand Parkway/SH 99 and SH 249), and Dallas & Ft. Worth regions. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. Check the website for the toll road for their contact details. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. She received her JD from Indiana University Maurer School of Law in 2006. Remember! We work hard for our money so NTTA can take it away. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. Monday - Friday: 8 a.m. - 5 p.m. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of North Texas Tollway Authority [NTTA], Featured North Texas Tollway Authority [NTTA] complaints. , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. Desired outcome: I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. 48 0 obj
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You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150. NTTA tolltag are a bunch of Aholes so I hope to change. Reimburse the $13.98 that was never posted to my account. Ripoff Report Needs Your Help! The NTTA says it does not waive charges for veterans with disabled plates because it does not . They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I cannot believe that I am calling to pay off something and they refuse to let me pay it. Call in to see what happened and the manager said i have to pay the fees and nothing they can do! Research source And now I have a $40 balance. We completed the form for the DMV online. I have called various people, noone was willing to let me speak to a manager. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. Desired outcome: Business Diversity -@email This article is intended to help those that are dealing the NTTA violations and/or citations. Include a detailed reason for your dispute. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. We would like to have any negative information removed from all credit reporting bureaus. What Is a Disputed Charge? | Capital One I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. Are ntta offices open? Explained by Sharing Culture North Texas Tollway Authority is most improved, especially when They probably do this because they are charged by their merchant processor per transaction. The vehicle was reported stolen before the toll transaction occurred. I go straight thru and do not drive toll roads while in Texas. Drivers can avoid higher ZipCash toll rates and potential late fees by getting a TollTag. Fact #5 - D&M Leasing company is not located at my address in Louisiana. If youve received a toll road violation notice for someone else, for a car you sold, or for a toll you already paid, you can dispute it by phone or mail. The charges for both of those trips were $13.24 each trip. Thus, it is possible that you only have a few days to request a hearing, depending on how long it took for you to get the notice after it was mailed to you. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. Calculate current tolls for all classes. hb``a``ZT Report a Roadway Problem -@email More than $21 dollars NTTA is charging for a six mile stretch. Download PDF Texas Motor Vehicle Transfer Notification Billing and Customer Service I research the plate on my own and find out it's a 2010 Ford F150. Edit Toll dispute. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. How do I dispute a NTTA charge? wikiHow is where trusted research and expert knowledge come together. I disputed a toll charge in writing, they responded and the very day they sent the letter I paid the toll in the form of a check because I couldn't access it on line due to temporary tag on the car. This complaint was posted by a verified customer. [1.5.1.0] NTTA Collections Service Center You also answered the main question when you said you have never been in trouble before and have no idea what to do. We use cookies to ensure that we give you the best experience on our website. You can get in touch with an ombudsman by phone at. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. Thats when she reached out to NBC 5 Responds. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. . This is a bad business practice and this company is stealing our money. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. If you continue to use this site we will assume that you are happy with it. Contact Us | NTTA I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it.