We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Please view our advertising policy page for more information. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! Europe's Drought: Will It End River Cruises? - Out Traveler 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. We also ensure all reviews are published without moderation. Vikings inability to resolve an issue with their on line booking. There is rock on the bottom; theres also this little house in the middle of the river. We paid for the trip and had trip insurance. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. "Given recent developments and the developing conflict in Ukraine,. Viking European River Cruises - 6 Key Must-Knows Before You Go 2023 Trustpilot, Inc. All rights reserved. Well guide you through the process. Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Viking Cruises | Cruise Ship List - Cruises Only They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Its not an American company so they feel like they can treat Americans any way they want. The draft is the amount of vessel that is below the water line. What? BBB Business Profiles may not be reproduced for sales or promotional purposes. Claim your profile to access Trustpilots free business tools and connect with customers. Viking, please give an explanation. Guests and travel agents on impacted departures are in the process of being notified. You will be cruising, you will be enjoying," he said. we went to our connecting American Airlines flight with our Boarding I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We are told now that change is not possible at all because vouchers have expired. At no point when we rebooked using our vouchers, were we told the vouchers were not covered under the insurance plan. Schreiners advice is simple: Just go. 1. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Not a problem for him at all. They would fly to Italy and take an 8-day Viking River Cruise called . Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic I have three times tried to contact Viking, by phone, email, and chat. "You might see some cities you might not have expected to see and you might miss some you wanted to see. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. On 12/20/20 Viking cancelled this cruise. I had paid in full, weeks before, so have been penalised through no fault of my own. This was not the case. We are not asking for anything other than our money back. For the cabin on the cruise, we indicated separate beds for their cabin. I won't be booking any future cruise with them. I have contacted Watcdog BBC who are interested. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Desired outcome: We would appreciate any help you can provide in helping us to get the rest of our money back. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Courtesy Sheila Davies. Italy is in the worst drought in over 70 years. Learn to how to find the cheapest awards. Cancellation conditions 2. However, the most important part of any cruise, for me is the excursion choice. We will be again canceling our trip. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Viking refusing to refund given COVID risks! - Review of Viking Cruises Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Uber Cash and Uber VIP status is available to Basic Card Member only. Refund or partial credit. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). The Rhine River in general is not that deep. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. But this is one American that will never sail with this awful company ever again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This they Global warming is indeed having an effect on European rivers. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. This is our third time to book a trip, and in 2023, the medical requirement is still in place. We could not wash, shower, not wash our hands and NOT able to flush toilets! Only in very rare circumstances are the sailings canceled outright. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Desired outcome: My husband and I were excited about our long awaited cruise next May. She really needs this positive experience to look forward to. Before you decide to. We booked a January 2021 cruise. These two rivers are the most popular routes in European river cruising. Risk-Free Guarantee - Viking River Cruises Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. Steve is a life-long avgeek and a points and miles player. They said they did. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Viking Chief Health Officer Dr. Raquel . If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. Viking will not honor this request. Viking Cruises Reviews | Read Customer Service Reviews of These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). I checked with many countries and all their restrictions have been dropped. Viking has lost four loyal customers with 10 past cruises between us. Terms apply to the offers listed on this page. My Trip - Updates on Current Sailings - Viking River Cruises $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. Thank you. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. The high annual fee is only worth it if youre taking full advantage of the cards benefits. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Which cruises have been cancelled in 2022? | Cruise.Blog After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. Booking # XXXXXXX Our ships have a very low draftabout five feet, he explained. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. However, as everyone knows, predicting the weather is not an exact science. The bottom line is, we have ********* at VRC. 2022. As a result, river levels are falling to critical levels. A place on the excursion I tried to book. 12 reviews. The cruise was cancelled due the pandemic ($11,367.50) View all of our Luxury Cruise sailings and offers. Tauck says it deals with compensation on a case-by-case basis. Booked a trip just before covid hit which had to be canceled for obvious reasons. Plus Ups are excluded. London was on an older plane with 3 seats on the left and right. What? The complaint has been investigated and resolved to the customers satisfaction. Refund on premium air payments that we did not receive in premiumservice. They have no intentions of giving my money back .Do I not have any rights? About 20 poeple's bag on the flight didn't make it. But there is nothing we can do, your vouchers have expired'. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. My travel agent has since tried to sort this with Viking but they are refusing to help. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. How is this hard? River cruise cancellation fears loom as Rhine threatens closure My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Compare the cost in points or miles to cash, and see which option is best. This post contains references to products from one or more of our advertisers. One of the most popular rivers, the Rhine has river levels falling fast. Viking River Cruises Cancellation and Refund Policy The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Most all other cruise lines have dropped this mandate. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River.
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