She then said she would be escalating to district manager. Please see our return/exchange policy. Cancelled order and full refund because it was within a half hour of purchase. I have never bought any real gold that would break the way these pieces continue to break. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. No, there are no shipping charges applied to orders shipped to a store. Get questions answered and resume your conversations easily! Don't hesitate to place an order now. I am beyond frustrated with the service department at Kay Jewelers. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. We owed $320.00 as of Nov.10, 2022. Kay Jewelers was founded in August 14, 1910. color. If you visit the Spring field Mall location, Faviba will take good care of you. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. We were baffled because we have a Kay's credit card, and have been there several times prior. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I paid to have it fixed once and waited, so i think thats fair. I never heard back. He gave me 1000% great customer service!!! They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Of some multiple emails still have gotten nothing back. You just need to follow some tips to get $25 off select merchandise. I would like to write a letter to your corporate offices. Kay History I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. 23.8 miles away from Kay Jewelers. Corporate Phone Number: 1-800-877-8169. Platinum is pure metal that is naturally white and much more Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Exchanges can be made at any Kay Jewelers location. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. The store is refusing to do that as well. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. It came out because the JEWELRY IS NOT A GOOD QUALITY! Unsubscribe at any time. Let us know in the comment section below! In total, there are 3 ways to get in touch with them. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Get questions answered and resume your conversations easily! It can help you save $200 OFF on your orders. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. I called customer care and no one called back. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Cancelled order and full refund because it was within a half hour of purchase. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: I just want to trade it in for something else. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Kay Jewelers Customer Satisfaction Survey Sweeps I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. How can we enhance your Kay experience today? I was told they couldn't resize them, which seemed odd for a 'jewelers'. First of all, check the store website. cart reminders from KAY at the cell number used . For a price quote on specific engraving requests, please visit your local Kay Jewelers. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. They treat their people like trash!!! It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. I would have remembered that. Top of the Page, What is the difference between white gold and platinum? We're Available. That was not going to fly. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Please see our return/exchange policy I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. With our free tools, you can check out the . I email Kays and surprise surprise their "vendor" never even issued my return. Global Technical Recruiter. Totally understandable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Text (855) 929 - 4190. Monday to Friday: 7 AM 1 AM ET. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. I am set to get married in two weeks. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Shortcut: Press 1, then press 1, the press 0 twice. Always look forward to see the jewelry. Kay Jewelers Credit Card Customer Service Number Contact Us - Kay Jewelers Top of the Page, What is a special ordered item? Top of the Page, Do you offer engraving? } What colored gemstones are considered precious? #freethebear" I love that they offer the diamond replacement guarantee with any diamond purchase. We were told the possibility of recovery was highly unlikely. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Thank you to the entire staff of the store for exemplary customer service. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Both gifts from my husband were purchased at this store and I had the receipt. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I want the additional 5% off. Sunday: 10 AM 9 PM ET. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. She returned my call within an hour. See reviews below to learn more or submit your own review. Twitter. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Totally understandable. Overview. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. I called the store to check if my ring arrived and they told it did. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. An expert can help you narrow down options and find the perfect jewelry. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber I purchased 3/4 diamond studded earrings. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. It was a great relief to have it arrive so soon. Jewelry Repairs, Events and Other In-Store Services | Kay It looks like your microphone is disabled. Top of the Page, When will my credit card be charged for my in-store pick up? Shortcut: Press 1, then press 1, the press 0 twice. What address can I use? I paid approx. The cost of ESP is based on the amount of your jewelry purchase. How do I know I can trust these reviews about Kay Jewelers? Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . Clear Filters. #greatcause. Connie called me and said she was working something out. Kay offers customers credit options to help them finance their purchases. On May 27, 2022 Picked up ring from Kay. Ring sizing service will take up to three additional business days. Then I could buy the warranty after the repair for a few more hundred dollars. Fix for a reasonable amount. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. We bought a bracelet and an Opal ring for my daughter as well. without changing your browser settings you agree to their use. If youd rather exchange your purchase for something new, great! cart reminders from KAY at the cell number used . Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. transition: all 0.5s ease; * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Lease Purchase ProgramLearn MoreApply Now Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Is this your company? ComplaintsBoard.com is a leading complaint resolution website on the Internet. This is the WORST business to deal with. We let the people know we were just taking a look around, we were not looking for anything specific. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Top of the Page, What is your policy regarding conflict diamonds? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. - how come they dont call to let me know? See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches So don't forget to put the discount to use. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! New setting for $500 with my stones put into it or b. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Since then I've heard nothing from them. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Sonya took the time to contact several Kay's to try nd track the band down. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it.
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