I have travelled many times ever since my first positive booking experience. We are very sorry that you are not happy with our service. I should have stayed with you ! I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Refund requests must be submitted prior to the product expiration date. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Stay away!! Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! As a result of the above incident, my BRP (resident permit) was also stolen. Using this company, in this instance. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. You can check the status of your refund using IRS Wheres My Refund? Rent To Own Storage Buildings In Florence Sc This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Find out what it's like onboard the ferries before you travel. Terrible service, maybe not a scam but don't use them. Anyone can write a Trustpilot review. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Although the responses were generally quick I had much correspondence from many different agents. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Royal Grammar School Guildford Term Dates The Royal We use dedicated people and clever technology to safeguard our platform. Dear Stewart, Thank you for contacting us. We did so with Britanny Ferries. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Thousands of top-named brands Direct Ferries - More We must get on line 48 hours before ferry date to get our tickets. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. You have been added to the directferries.co.uk mailing list. We remain at your disposal. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Prices are life and always changing. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Direct Ferries WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. No There is no contact number on the website to ring. Certainly worth trying your luck. Dover I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. Can I request a ticket cancellation/change on behalf of another passenger? We had the same with Qatar. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Please do not hesitate to send us a message or give us a call. That is why we are trusted by over 2.5 million customers and counting. UNITED KINGDOM. Grimaldi Vessel ScheduleExport General Manifest (EGM), Irish Sea: sail with your camper, for less! We remain at your disposal. Companies can ask for reviews via automatic invitations. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Please send any questions or comments to: help@poferries.com I will rather swim than use the useless company again. Stay away. The booking process was smooth and simple to follow. Thank you for booking with Direct Ferries. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. 2901 Third Ave., Suite 500. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Each ferry company has its own policy. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. Please don't hesitate to contact us, if you have any queries. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Definite miles better than the outfit I booked with last year. Date of experience: March 2022. Don't really get your point. Tried to amend reservation to Mar 3-6. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! You are using an out of date browser. That is even worst handle from your company. You will save yourself money and hassle by booking direct. Eventually managed to amend the booking on the web site or so I believed. I am writing to seek your support and look at this matter with sensitivity and compassion. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. CT17 9TJ Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Kind regards, Maya from Direct Ferries. Editor, Marcus Herbert. Seattle, WA 98121-3014. I appreciate that they are extremely busy atm , but find this unacceptable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Once they have your money they write you off. Thank you! There is no one I can speak to. Direct Deposit (Electronic Funds Transfer With our quick and simple ferry finder tool, finding a You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Haven't found an answer to your question? If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Where's My State Tax Refund? (Updated for 2022) - SmartAsset Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. If your question isn't answered then please Contact Us. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. I got the cash but obviously just the value of our cancelled tickets. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. You have been added to the mailing list. The matter is starting to get urgent, but still no response. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. However, if you are traveling internationally, you may not be allowed to board the ferry. All the information you need on ticket changes, cancellations and refunds is here. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! WSF is the largest operating public ferry system in the US! Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Please use the contact form on our website to request a ticket change. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Dear Julliete, Many thanks for your feedback! It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Direct Ferries are trying it on, (with your money). The account will stay blocked until dispute will be resolved. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. We may also ask for additional information if you wish to change the email address or phone number you have provided. We are easy to contact through our contact form on our website. Tripadvisor performs checks on reviews. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. The money being shown on day 5 as having been taken by FerriesDirect. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. I have attached documentation needed to prove the above incident. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Thank you for booking with Direct Ferries. Book direct with the ferry company and not with those useless people!!!!! Go direct to the ferry operator. Incredibly unhelpful. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Open tickets are valid for up to 12 months from booking date (see ticket conditions). I was referring to the company changing their cancellation terms retrospectively. Please note that online requests for ticket changes can only be processed during business hours. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. I tried to amend my booking several times. Will I get a refund if I cancel my booking? due to bad weather conditions, strikes, etc.). Would recommend at all cost, better buy is straight from actual company. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Wikipedia Ferry Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Please note that a small cancellation fee of 6 (euros) per booking applies. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. P&O Ferries Less than 24-hours or failure to show for travel. Hi Team, Hope you are well! Dear customer, Many thanks for your review! Booking a ferry online is cheap, easy and fast with Direct Ferries. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. You can find your booking reference number at the top of your confirmation email. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. 91% of travellers recommend this experience. It's now a month later and they still haven't WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Ferries Maybe down to mobile network delays but thought I should let you know. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. You can compare the best prices from all train lines and book online directly with Wanderu. Dear customer, Many thanks for your feedback! Complete investigation into their business ethics. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Follow the Ground Transport signs and directions in your app to get to the location. Why do they bother with Direct Ferries? Thank you for booking with Direct Ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. There was nothing from you at all. Point blank refused and they sent a refund without any messages to inform me. Anyone can write a Trustpilot review. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. My service experience was awful. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. We use dedicated people and clever technology to safeguard our platform. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.)
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