There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Any and. locations will accept major credit cards, and some will accept U.S. dollars. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. Please contact the ships Medical Center for any medication requiring refrigeration. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. The numbers are for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. You will be responsible for all costs you incur to join the vessel at the next port. Our As You Wish dining lets you select the venue and style thatsuits you. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The charges are subject to change without notice. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Applications that use high bandwidth may be blocked and offerings are subject to change with or without notice. This will help prevent delays in obtaining pre Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Holland America For further information on our relationship with airlines, please refer to your Cruise Contract. Holland America At the center is Music Walk: an exclusive collection of performances. The plan can be activated on any device, but only one device can be actively connected at a time. Do Not Sell or Share My Personal Information. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. I'm going to have to remember that I have a $2500 hold on my card. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Please complete the Online Check-In process at. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. Casual dining is available in the Lido Market every night. Birth certificates can be an original or certified copy. I have $550 onboard credit from different sources for a 14 day cruise. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Some clearances will require face to face inspections, details will be communicated to you onboard. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. I can see asking for a hold for the $70X6 passengers to cover the tips, but they are asking for $60 a day, per passenger. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). Cash Advance: Cash advances are available at the Guest Services. Started August 27, 2021, By Please help us reduce water use. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. What I have a problem with is the hold and them actually expecting I could spend up to $60 a day. Powered by Invision Community. It doesn't go by each person unless you have set up separate accounts. We will acceptU.S. travelers checks. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. :oYou're right. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. Please do not place your baggage over the emergency floor lighting. We have some from HAL; some from TA and also our CCL stocks. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. View current Health Protocolsand Testing and Vaccination FAQs. 19952023, The Independent Traveler, Inc. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. I know because I checked. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. The final amount billed may take up to 24-hours following disembarkation. For more information see our transfers FAQ. I didnt know how we would spend the OBC I had. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account (they are paying our deposit because we could not afford it). In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services. If you charge in excess of the held amount, the accumulated excess charges will be added to your pre-authorized amount at the end of each day. This will generally include any credit given by a TA. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Holland America I'm sure there is more but that's what I can think of off the top of my head. The only exception is cash for gambling. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. What can I use it for beside food? Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. Time Of Your Life Cruise Offer | Free Balcony Upgrades | Holland During the voyage, a safe to store your valuables and important documents is available in your stateroom. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Religious services may not be able to be held on embarkation/disembarkation day. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Cruise lines are no different. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. You will claim your luggage when you arrive at your final airport destination. Make the Most of Onboard Credit. Customs officials will not be available at the ship during check-in to register valuables. Additional information concerning Customs matters will be provided during your cruise. Please do not forget to print them out prior to leaving home. The Wireless Maritime Service system is available for use when the ship is in international waters. No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Crew Appreciation and Service Charge Policy - Holland America Line When I got to the page where you paid, I was asked if I wanted to use OBC or a Charge Card. I got all three answers, the last of which (from Seattle) was all "use it or lose it". Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Cash is not accepted for individual transactions, e.g. If so, are there any categories/types of OBC that can't be used for the daily service charge? Please print out Express Docs including Boarding Pass prior to your sail date. Frequently Asked Cruise Questions - Know Before You Go Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Started August 27, 2021, By Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Holland America Holland America Cruise Deals - Free Upgrades For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. The Holland America Line Rewards Visa Card earns 2 points per $1 spent on all Holland America purchases, including onboard purchases, and 1 point per $1 spent Room Dining is available 24 hours a day. Please keep this available for check-in. We are privileged to transport guests to every corner of the world. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Book and save with our Have It All cruise fare. of your seating request will be listed on your Cruise Contract. These will be used first and are not refundable. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. You are responsible for complying with the policies. Onboard credit amount is based on length of cruise and stateroom category booked. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Use onboard credit to make purchases aboard the ship like merchandise, spa treatments, specialty dining & more! The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Hours are from 6:00am until 9:00pm. A credit card is required for all inbound phone calls to a ship. You can also complete your health assessment and book shore excursions prior to your cruise. All professional services are available from 8:00am until 10:00pm. Is this essentially correct or am I missing something? Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. All guests are required to disembark the ship at this time. Cooking facilities onboard are not considered kosher. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. With this in mind, the following emergency phone numbers are available for your use. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. I think we might use traveller's cheques to keep it simple(you know the old currency exchange thing for Canadians that sometimes happens even if you want to be charged using your US dollar card..). Your baggage will arrive in your stateroom later that afternoon. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. Beverage management/HAL reserve the right to revoke the package if misused and refuse service for any reason, including service of alcoholic beverages to intoxicated guests. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. Please attach a tag to each piece of luggage you will be checking on the cruise. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. Our ships are as environmentally sound as they are beautiful. It is not a deposit, it is a hold on your credit that is available. I think putting a hold on your credit card for 60 dollars a day for children under 10 seems a little bit excessive. Environment: When it comes to protecting the environment in which we sail, our commitment is second to none. It also saves you from checking a bunch of charges on your on board account. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. We welcome you to consult with your Image Creators for all your photographic needs. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. How do I get to use the $200 obc for grats for 3rd in cabin? Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. It happened to us once and we were very glad we had enough until getting reimbursed back home. Travelers diarrhea (TD) isthe most common illness to affect travelers. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. Would the front desk be able to tell us do you know? For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: hal_ship_services@hollandamerica.com) at least 90 days prior to departure. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. My experience has been the same as Krazy Kruizers. CC Help Jenn of disembarkation. Cash is accepted in our casinos. Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Please refer to Express Docs for more specific information regarding your arrival airport. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Theres never a dull moment on your Holland America Line cruises. No, they don't hold any funds; they decrease your available credit. Safety begins with the design of our ships. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. A total of $420. Extension cords (without surge protectors) are allowed on board when used with proper caution. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Thanks everyone. Promotional credits are nonrefundable. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. OK, I'm convinced on beverage card and donating any overage to the crew. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. guests are encouraged to obtain travel medical insurance prior to travel. It's not a charge, it's just a hold. Cigarettes may also be subject to a tax imposed by state and local authorities. Want to read your email, catch up on the latest news and check your finances? We regret any inconvenience this may cause. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all Bear in mind that the screening process for any point of embarkation is similar to that at an airport. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Tours are available for purchase up to three days before sailing. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. A year or so ago we had a promotion OBC that was supposed to be good only for shore excursions, but in the end they applied it to our account and some of it ended up being credited to other things. One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking!
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