There is no question that their furniture is beautiful and current. We got the warranty and it still takes months to get our new furniture repaired. ARHAUS - 85 Photos & 212 Reviews - 1651 International Dr, McLean, VA - Yelp What do we find? He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. After visiting nearly every furniture store in San Diego we stopped by Arhaus. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Read trusted and proven furniture store reviews from thousands of real customers. Worst customer service Ive encountered. Definitely coming back to finish off my home! We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. Arhaus is a handcrafted furniture brand that was founded in 1986. I would suggest that no one buy any product from this company. And I love the way they do customer service from sales to delivery I have no complaints. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Customer service's response was that normal wear is not covered. On another point the art we have received couldn't have been better packaged and the delivery was great. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. Information provided by various external sources. Jerry B. said: Montgomery Mall is the premier place to see jailbait. I love this store! We purchased 2 dining table end chairs in Feb 2021. Return Policy: 14-60 Days With Restrictions. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. We will definitely be repeat customers. Zero customer service. It's simply frustrating dealing with people that work at arhaus. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Made to your specifications and submitted for production at the time of your order. I purchased several pieces of furniture from Arhaus. Top flight experience over here. We discovered the Tahoe, which is even better. Insane. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. A The phone number for Arhaus is: (913) 663-0250. You know those sales people that just bug? I truly believe the true measure of a business is how they handle a situation when something goes wrong. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. I requested new back cushion, fabric only, and was told No. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Not to mention terrible quality. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Thank you. Find out how we combat fake reviews. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. I love elegant and sophisticated design Arhaus offers. The pros: Beautiful and interesting selection of coffee tables. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. I emphatically recommend that you shop elsewhere. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. All the furniture is beautiful. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Delete Can I pick up my merchandise at my local store? Everyone there is incredibly helpful and great to work with too. 14 days: Many of our pieces are hand-crafted from natural materials. I wanted the space to have a totally different vibe than my home. His product knowledge put us at ease once we decided on our bedroom set. The Palmer bedroom set we purchased looks great and very impressed with the quality. I tried several times to order them, each time being told that I would definitely get my chairs. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. They are sending someone to repair some of the pieces and are actually replacing some of them. We are talking about approx 1k on an order of over 20k. Even worse than this, I cannot get straight answer from the salesperson. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. Thank you for your exceptional service and quick turnaround time! I agree with all of the 1-star comments. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Returns and Exchanges | Arhaus I will rather go to Bob's furniture. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Reduce the excessive fees charged for returns. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. A 10% restocking fee will be applied. Have bought several pieces in the past, but never again. The sandals are fine and what was ordered. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Love everything! I will be going back there now that I know they have good customer satisfaction. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. That looks normal. Here are 8 tips for writing great reviews. I got many compliments on them. My interior designer Tricia, was amazing to work with. How am I supposed to do that myself? I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Slipcovers: Arhaus vs. Ballard. Please have your order number available so that we may assist you more quickly. We tried every possible method to inflate without, and it just. Highly suggest you check it out and give your home that fresh touch Arhaus provides. I am so thrilled with the guidance I received from Them. Please contact Arhaus for details. Top 10 Customer Complaints Have About Your Customer Service Very poor customer service. He was super friendly and helpful. How do I request a catalog or sign up for email or remove my name from your mailing list? Start with a fabric or finish swatch to ensure the perfect choice. Are the prices the same in stores and online? I would not recommend this place. With a 7-page contract. You can prob get a $800 sofa on Wayfair thats better quality. Great furniture and sales people. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. We also ensure all reviews are published without moderation. Arhaus don't manufacture their . Should you notice an inconsistency, please contact Arhaus. Thanks for nothing Arhaus. They said they would be back in touch. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. A 10% restocking fee will be applied. This is a follow up to my September 27, 2022 review. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle No one called. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St 68. Ugh. These are merely guidelines for measuring and do not guarantee your furniture will fit. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Can I purchase or redeem an Arhaus Gift Card online? Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. The bedroom set has arrived and we couldn't be happier! I do wish companies would standby there commitments and honor what is being sold to the customer. I was informed that the benches are ready but the table will likely be delayed until May!! I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. We'll be returning here for many years to come. Luckily for us, Alyssa, the store manager, took over our account. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Arhaus Furniture collections are for the entire home. We ordered six leather dining room chairs. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. He was so genuine & professional. 4 Reviews of Arhaus.com - ResellerRatings Spent $13,000 on a custom leather sectional. They told me they dont cover surface issues, are you kidding me? (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. He offered different seating options to match the table within our budget. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. How much do Arhaus Furniture Customer Service jobs pay? Tracy worked with me and was very pleasant to deal with. I, too, have shopped there and was completely ignored by their staff. And, the little details are a big reminder that a real person created something special just for you. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. You have successfully subscribed to our list. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. For your convenience, Arhaus provides guest checkout - no account is needed to order online. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Its total bs. I was hesitant since it was a floor sample. She has a flare and creative abilities which we appreciated. Debra Cleare helped us with bedroom furniture, accessories and tables. I was "disconnected" by phone 3 times. Who knows? Not sorry, we made a mistake, but denial that they had ever promised me the chairs. The delivery was on time and the associates were extremely professional. A review of our Arhaus sectional - Thrifty Decor Chick The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Very punctual and efficient. Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. I cannot comment on the quality of my furniture since I have just received it. The pros: Nicely designed, modern sofas and sectionals. Furnished almost our entire house and the quality of the furniture is amazing. Without her I do not think I could have ever had done it. I was so disappointed their attitude, once they sold it they don't care anymore. Thank you to Michael and Kat for helping me select the perfect furniture for my home. No problem -- they were sending a new cover. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Reminds me of Best Buy. Tracy has been so professional through out the whole experience. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. The day one mission was to make furniture sustainable, both environmentally and in product quality. 51 customer reviews of Arhaus. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. The store is a joy for us to shop in and I don't particularly like furniture shopping. I have called, many times. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer Slumber Search is supported by readers. For as costly as the furniture the customer service is really bad. Is Arhaus an environmentally conscious company? For this reason, we will be purchasing the Tahoe & we will continue to work with David. Can I pick up my merchandise at the distribution center? After finalizing the design the order went in. We have made several purchases with them to furnish our new home and they have been fantastic to work with. Would definately recommend the store and their delivery again! As for the actual collections at Arhaus--absolutely stunning, innovative and different. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. The furniture itself has held up well with 5 kiddos, however the cushions have not. The shipping label would only cover the weight of one of the boxes. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. The space has a large open floor plan and I didn't know where to even begin. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. We bought it received it by UPS in a week and hung it up. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. I chose new ones. This is a high end store with dollar store customer service. The furniture is decent at best but totally not worth it with such poor service. I purchased a garden stool in October of 2022 that was delivered in November. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. I decided to return the blankets and Arhaus sent me a shipping label. Sat, Mar 23, 2013 : 4:55 a.m. I walked into Arhaus and really liked the design of their merchandise. DUTIES AND RESPONSIBILITIES Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Simply amazing. Are all of your products available online? The arm of one custom chair, the wood is split. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. Usually almost impossible to find a sales person. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. . She said she had just the the item. It has beautiful furniture. No follow through yet again. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. When they delivered in Nov 2021 they were the wrong chairs. We find forgotten antiques and give them new life. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Love my Pearson Gallery bedroom set. doesn't. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. If you don't want to deal with headaches, order everything online!! There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. On Arhaus Site, table I orderd takes 9 weeks! It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Frequently Asked Questions | Arhaus We are also Disappointed in the Taylor Sofa comfort and performance. We are extremely happy with the items we purchased -- top quality and beautiful style. The package arrived in two boxes. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Gorgeous product! Americans' Top Customer Service Complaints - Consumer Reports After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. He was right! We highly recommend them and will be certain to work with them again. Your experience can help others make better choices. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Arhaus is a lovely store in Plano/ Frisco Texas area. What if my items do not fit upon delivery? I love the quality, the color, the comfort we get lots of compliments. Sign up for promotions, decorating tips and more from our team. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. He assured me that the chair he was recommending would work out. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Im gonna file a complaint with the attorney generals office. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 How much does Arhaus Furniture - Customer Service in the United States pay? DO NOT BUY the worry-free protection. A new customer service representative created another email to send to UPS. She is smart quick efficient and has a good eye! Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Love the pieces and well have them for a long time! The store manager Shamika Haynes is awesome. I ordered same table 16 weeks ago, and still no set delivery date! Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. re: order number 225510 Second, there are buttons that go into the cushion. About. and it was a wrong size, of course. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Sign up for promotions, decorating tips and more from our team. Can I make a payment on my Arhaus Credit Card at a store location or online? The delivery man actually realized it was there. We'll be back! Yes. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. If you placed your order in a store, contact your Design Consultant. When I finally came close to making a choice I showed him a picture of my family room. If I could give them zero star for customer service and follow up I would do it. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. nancy. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Beautiful quality furniture. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. work. Do you have a program for Interior Designers? Most of our products and custom options are available online, however not all pieces are shown. Placed an order for a dining room table in January. We work closely with Michael and he always takes the best care of us. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! The package is sitting in the lobby of my building and its become an eye sore. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. We expect to keep finding more of what we love at Arhaus. Absolutely stunning store and I love all their merchandise! Our delivery team is not permitted to install any electrical equipment or wall-mounted items. If you received a UPS Ship Notification email, you may track your shipment at ups.com. People that come over say the room belongs in a magazine. From start of purchase to delivery, I am 100% thrilled with my purchase. I just agreed to take the wrong color and one brok on delivery. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. All appeared sturdy and well constructed compared to other places I had visited. They came in three weeks and the delivery guys were quick and efficient. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. STAY AWAY. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Thank you, Arhaus, and the great sales, delivery and customer services teams. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. I have worked with Michael Babcock to furnish two homes. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. So we decided to check out Arhaus at UTC in La Jolla. I did so, and they sent a third party furniture repair company. Thank you Tracy. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. DO NOT BUY, RISKY. A Arhaus employs approximately 20+ people. Restocking fee does not apply to Non-Furniture Items as defined above. Many of our pieces are as unique as the artisan that made them. I had been looking for a while and when I found this set I fell in love. It was purchased during a very good sale at the store. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus?
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