Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Copyright Stonewater. Use this form to let us know about incidents of anti-social behaviour. Questions were not too difficult and it felt very relaxed. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. You must do this within 15 working days of our response. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Changes won't be saved until you sign up for an Enhanced Profile subscription. please contact your property management office. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. Customer enquiries. %PDF-1.5 % Transparency . We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! California Insurance License #0G51436. Whether they need emotional, physical or financial support or advice it's always free. Overall, 67% of employees would recommend working at Stonewater to a friend. cscl star vessel flag autism and narcissism differences. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Twitter - @StonewaterUk. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. (727) 582-3100. www.pcclb.com. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Partnering Surveyor - Design & Special Projects Listed on 2023-03-03. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Use this form to report any non-emergency repairs or defects. Call your management office directly or the local authorities at 911. If you are a tenant and have not yet registered, Stonewater customer community group on Facebook. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Read 1 more review about Stonewater. We'll assume you're ok with this, but you can opt-out if you wish. All content is posted anonymously by employees working at Stonewater. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Watch this space. Development Manager Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. LEARN MORE We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. stonewater customer promise . If it matters to our customers it matters to us." BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Comprehensive. Stonewater has announced the promotions of two customer experience directors to its management team. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Right to Buy for housing association tenants Customer Experience Advisor. This button displays the currently selected search type. Keeping customers safe and delivering quality services to you really matters to us. Feedback. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. If you are reporting an emergency, please do not utilize this means of communication. Stonewaters goal is not to work with general agents or quote mills. https://lnkd.in/eskQbV8D LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Put simply, if you want to make a positive difference, working in housing is for you! Stonewater Customer Hubb. The Customer Complaint Panel who are they and what do they do? #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Today is all about celebrating and recognising great customer service and the people who deliver it. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you David Lockerman, Customer Experience Director. We value the importance of what EDI brings to our organisation, our colleagues and customers. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Listing for: CV-Library. Christian Lauterbach - Sicherheit im Betrieb. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. They handled all the details with the insurance company. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. I could pick out names but does that not devalue the work others do. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Our customer commitments are the service standards weve set with you. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. As we break into a new decade, what exactly are the big issues in social housing today? Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session.