The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Russell Medical has been accredited by The Joint Commission since 1959. All rights reserved. Patient Experience Team. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Outpatient services are also provided at the Corbett and Guest hospitals. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. There was insufficient senior medical and specialist oversight and in reach to the department. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. 2654/1783). Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Medical secretaries: Bev/Ruth (ext. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. The hospital is south The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. We rated it them as requires improvement because: Published 15 March 2011, In ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. the service is performing badly and we've taken enforcement action against the provider of the service. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. - we'll pass your stories to the people in health and social care who can make a difference. It is great to hear that you received excellent care and treatment in AMU and Ward A2. They really invested time in me and understanding me. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The emergency department (A&E) is busy and overstretched. Review titled Russells Hall Hospital Replied on 16 May 2022. review titled Amazing staff can't thank them all enough! It is great to hear that you received excellent care and treatment in the Day Surgery Unit. or call us on 0845 113 0012, Response from They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. Your staff could not have been more professional or efficient. One person we spoke with said, 'I have no complaints about this hospital. Staff feel able to develop their own ideas and have confidence that the trust will support them. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Information was available for people to read if they chose to. People told us that they were happy with the care that they had received at the hospital. You can search by name or top speciality. We have 11 permanent physician associates and one rotational physician associate in our department. I could not fault staff, very professional, and polite, a credit to your hospital. Some patients with suspected sepsis were still not being identified or managed appropriately. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. All the best and take care. We were brought in by ambulance and seen by a doctor within around 10 minutes. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. ADVERTISEMENT: Services or products are not endorsed by the Trust. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published There are six bands within the monitoring system so this Trust had a relatively lower risk. In fact, we're the only hospital in Broward The care I received from start to finish was exceptional. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. All the best and take care. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. This review has been completed in response to the trust confirming that they were now compliant with this standard. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. In AMU, you will also be reviewed by therapy services if necessary. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Have you experienced something like this, here or elsewhere? Only a small proportion relates to the emergency department itself. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Can Nigeria's election result be overturned? The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of It is great to hear that you received excellent care and treatment in Maternity Department. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. I was looked after from the time I arrived until the time I left by very compassionate members of the team. All rights reserved. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. We are thrilled to hear that staff were proffesional and efficient. We did not speak to people as part of this follow up review. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The There's no need for the service to take further action. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. skip navigation These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Patient Experience Team. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. 30 July 2013, We found that people received care that met their needs. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. WebMaps & Directions. Risks within the emergency department were not always identified and escalated appropriately. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Went here with my young daughter, to A and E, all staff were very helpful and kind. We are proud to be the healthcare partner you trust to care for those you love. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Click here for the news and events happening at Russell Medical. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! the service isn't performing as well as it should and we have told the service how it must improve. Tell us what was good and what could be improved, say thanks or call for change Stourbridge, "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. - we'll pass your stories to the people in health and social care who can make a difference. Published Published All the best and take care. All the best and take care. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The diagnostics service was not up to date with the most recent ionising radiation regulations. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Inadequate There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Menu Patient Experience Team. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. There are a number of areas of good practice in the trust, which should be encouraged. Russells Hall Hospital Accident and emergency Most staff were complimentary and shared examples of how they were supported by their managers and teams. This is not my first experience of this hospital not checking information relayed to them by 111. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Patient Experience Team. For Covid-19 Test Results or Patient Portal registration please call the number below. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. You may be admitted to AMU if your expected length of stay is 48-72 hours. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. We are continuing to monitor progress against these. On the first floor is a 30-bed short stay ward. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! Since the last review, we have continued to monitor the trust and progress against their action plan. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Our rating of services stayed the same. [Very happy with 'Staff skills'] Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - How could this website work better for you? We will publish a report when our review is complete. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Staff were really lovely. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Cant fault the staff and the service. Bed & Breakfast []. About: aec russells hall hospital. Suspended ratings are being reviewed by us and will be published soon. Between October and December 2010, 507 surveys had been completed. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. We are continuing to monitor progress against these. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. The Russell Legacy Project will be located on the hospital campus in Alexander City. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. This means there is low to moderate transmission of COVID in the community. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Visit https://www.careopinion.org.uk One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. I then come down with a pneumonia on my chest. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. psychotherapist for the kindness they showed me. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Our rating of safe was Inadequate overall. The ED sees approximately 97,000 patients per annum. 27 July 2018. 18 April 2018. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Staff cared for patients with compassion however, patient dignity was sometimes compromised. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital.